Return / Exchange Policy
At Briton Lighting, we strive to ensure you are completely satisfied with your purchase. If you are not fully satisfied, we’re here to help.
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Eligibility for Returns
You can request a return if:
• The product is damaged or defective
• You received the wrong item
• The product is unused and in original packaging
Returns must be requested within 7 days of delivery.
Non-Returnable Items
The following items are not eligible for return:
• Used or installed products
• Customized or special order items
• Products damaged due to misuse
Return Process
To initiate a return, please contact us with:
• Your order number
• Product details
• Clear images of the issue
Our team will review your request and guide you through the return process.
Refund Policy
Once the returned product is received and inspected:
• Approved refunds will be processed within 5–7 business days
• Refund will be issued to the original payment method
Shipping Charges
• Return shipping may be charged depending on the case
• Shipping charges are non-refundable
Replacement
In case of defective or damaged products, we may offer a replacement instead of a refund.
Contact Us
Email: business.britonindia@gmail.com
Phone: +91-9999944246
